CEC Approved Retailer - Ensuring Quality and Safety in Solar

Why does the CEC Approved Retailer program matter? The solar market has many products and installations that are not up to a reasonable standard, which is a concern, because as an electrical set-up, the impact of faults could be very damaging. including house fires. Bad designs – for example with too much shading or at the wrong orientation also mean that customers don’t get the benefits out of solar that they should.

This is why the Clean Energy Council (CEC), Australia’s renewable energy association association, stepped in to help regulate the solar industry.

As part of CEC Approved Solar Retailer accreditation, a company submits documentation of sales proposals, contracts, terms and conditions, advertising, internal policies and so on to show that the business practices of the company adhere to the Code of Conduct. If a company does not adhere, to gain admission they must fix their policies.

Furthermore, as of 18 February 2019, the CEC has gotten tougher on suspended or cancelled companies. They will be called out on the CEC website.

At RK Solar we only supply top quality brands, so that we can ensure reliability, longevity and system performance. If something goes wrong, we offer full-service warranties and technical support.

What are the key benefits of the CEC Approved Retailer program?

• Sales representatives are required to act ethically. This means no high-pressure sales, no hidden costs, and providing site-specific system design & average daily performance estimates per month of solar generation pre-contract.
• Negotiations must be made in writing to be valid, which makes discussions clearer. You are eligible for a full refund if changes were made which are not approved in writing.
• Extra regulations on-top of Electrical Standards – encompassing electrical work and engineering design – make for stronger designs.
• Minimum 5-year whole-of-system warranty covering operation & performance, providing peace of mind.
• Fair, transparent complaints processes that includes responding to customers within 21 days of a complaint.